When to use the platform to report?
This platform must be used to inform the institution represented here about cases that have occurred in it and that it considers do not comply with the respective standards of ethics and values ??or that it considers that may affect the well-being of the organization and/or people.
Complaint or report?
This platform does not intend to present a complaint about the company''''''''s product/service, but to report suspected fraud, corruption and/or misconduct verified in the organizations.
What should be included in a complaint?
The report must include as much information as possible about criminal offenses, irregularities or violations of law that you verify within this organization.
How to support the complaint?
As a whistleblower, you must present as much concrete evidence of your suspicions as possible, although this is optional, evidencing the veracity of the complaint in the principle of good faith.
Do I remain anonymous?
The complaint can be submitted 100% anonymously, if you wish, you can identify yourself and you can also submit a contact email address. The organization will not have access to the information, nor will the external company that manages the platform using advanced encryption techniques.
I reported it, now what?
The entity has 7 days to respond after receiving the complaint in a clear and objective manner, as well as forwarding the complaint to the respective entities. That said, the entity has 3 months to report on the measures envisaged or adopted, as well as their justification.